At Mewamank International, we prioritize product integrity, timely delivery, and customer satisfaction. Our refund and return policy is designed to be fair, transparent, and in accordance with international trade standards.

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1. Eligibility for Refunds and Returns

• Refund or return requests must be submitted within 7 calendar days from the date of delivery.

• Products must be:

  • Unused and in original condition.

  • Accompanied by the original invoice and relevant documentation.

  • Returned in the original packaging, where applicable.

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2. Non-Returnable Items

We are unable to accept returns or issue refunds for:

• Custom-manufactured or specially processed items.

• Perishable goods or items with a limited shelf life.

• Goods damaged due to mishandling or improper storage after delivery.

• Orders returned after the 7-day period.

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3. Damaged or Incorrect Deliveries

If you receive a product that is damaged in transit or incorrect:

• Notify us within 48 hours of receipt.

• Provide photographic evidence and a detailed description of the issue.

• We will investigate and, if validated, arrange for a replacement or issue a full refund.

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4. Refund Procedure

• Upon receipt and inspection of the returned item(s), Mewamank International will confirm refund eligibility.

• Approved refunds will be processed to the original payment method within 7–10 business days.

• Refund timelines may vary depending on international banking systems and currency exchanges.

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5. Return Shipping

• Return shipping costs are the responsibility of the client unless the return is due to an error on our part.

• Shipping fees, customs duties, and taxes are non-refundable.